Frequently Asked Questions
HOW DOES IT WORK?
Ebooks and audiobooks are delivered digitally by an emailed download link after purchase. Orders requiring security verification may be held for review before fulfillment.
Ebooks are provided in EPUB format and audiobooks in MP3 format, with access managed through BookFunnel. Readers can read or listen in the BookFunnel app. If you prefer another e-reader, BookFunnel support can help you sideload your ebook onto your chosen device.
The delivery email includes instructions for loading your books onto your chosen device. If it has not arrived, check your spam, junk, and promotions folders. For help with delivery or your download, contact contact@lianezane.com.
Physical books and merchandise are shipped directly to you.
For full details, read our complete Terms of Service here.
SHOULD I READ THE BOOKS IN ORDER?
You can start with either The Elioud Legacy trilogy or The Unsanctioned Guardians trilogy, depending on whether you prefer to get right into the romance or whether you'd like to get to know the three female protagonists as they learn to work together. Each book contains a complete story. However, the events in each trilogy build from the first book to the last, so we recommend reading them in order.
HOW LONG DOES THE SHIPPING TAKE?
U.S. paperback orders typically arrive within 10–14 business days, including printing and shipping. Our paperbacks are printed to order. You will receive a tracking number when your book leaves the press.
Special Editions have a separate estimated U.S. delivery time of 4–6 weeks.
For full details, read our complete Shipping Policy here.
HOW LONG WILL IT TAKE TO RECEIVE MY SPECIAL EDITION?
U.S. Special Edition orders typically arrive within 4–6 weeks from order to doorstep, including production and shipping.
Bespoke details, including sprayed edges and foil icons, require approximately 15 working days for your book to be hand-crafted and dispatched. Once shipped via our international consolidator, delivery to the U.S. typically takes an additional 2–3 weeks.
You will receive a tracking number when your book leaves the bindery, but tracking may not update until the package reaches the U.S. postal network.
For full details, read our complete Shipping Policy here.
IS THERE A GUARANTEE?
You may request a full refund for an ebook or audiobook within 30 days of receiving your digital files. Contact contact@lianezane.com with your receipt or proof of purchase to start your request.
Paperbacks, hardcovers, and custom-printed merchandise are generally non-returnable, subject to the exceptions in our Refund Policy. If a physical item arrives damaged, defective, or incorrect, contact us immediately so we can review the issue and make it right.
For full details, read our complete Refund Policy here.
IS THERE A SALE GOING ON RIGHT NOW?
Liane wants to offer high-quality novels at reasonable prices for her readers and fans while still providing an income for her and her employees. To make sure that you know about the latest offers, including early access to new releases and exclusive editions not available at other retailers, sign up for her newsletter below.
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Questions about your order or our products? Drop us a message below! We're a small, dedicated team and we'll get back to you as soon as we can.