Refund policy

We have a 30-day return policy on ebooks and audiobooks, which means you have 30 days after receiving your file(s) to request a return. To be eligible for a return, you need the receipt or proof of purchase. To start a return, contact me at contact@lianezane.com. You can always contact me for any return question.

Damages and issues
Please inspect physical items when you get them and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as paperbacks and hardcovers. I also do not accept returns for custom-printed merchandise. Please get in touch if you have questions or concerns about your specific item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I'll notify you once I’ve received your returned ebook or audiobook file(s). You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since I've notified you that I received your file(s), please contact me at contact@lianezane.com.