Refund policy
You may request a full refund for an ebook or audiobook within 30 days of receiving your digital files. To start your request, email contact@lianezane.com with your receipt or proof of purchase. No processing fee is deducted from your refund.
Paperbacks, hardcovers, and custom-printed merchandise are generally non-returnable, subject to the exceptions below. If a physical item arrives damaged, defective, or incorrect, contact me immediately so I can review the issue and make it right.
Damages and issues
Please inspect physical items when you get them and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as paperbacks and hardcovers. I also do not accept returns for custom-printed merchandise. Please get in touch if you have questions or concerns about your specific item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Digital refund process
After receiving your ebook or audiobook refund request, I will remove the refunded title or titles from your BookFunnel library and revoke access through BookFunnel. You do not need to email digital files back to me.
I will manually issue your full refund to the original payment method within 10 business days of receiving your request and notify you when it has been issued. Your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since you submitted your refund request and you have not received your refund, please contact me at contact@lianezane.com.